Mobility Scooters Frequently Asked Questions

Q: Can I take my scooter in the car with me?
A: Yes, you can take our portable folding scooters as they dismantle into 4 pieces and are easily
     transported. The portable scooter is only 49 kg in weight.
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Q: What is the maximum weight scooters can carry?
A: We have two models, the Foxtrot and the Mountaineer which can carry a person to the weight
     of up to 200 kg.
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Q: What is the difference between a scooter and a power chair?
A: Mobility scooters have three or four wheels and steering is via the handle bars. Scooters are
     built for long distances and some models disassemble so they can be transported in a
     vehicle.
     Power chairs are more likely to be used indoors although some are equally comfortable
     outdoors. Power chairs are usually more like traditional wheelchairs and have batteries
     and a motor attached to each wheel. Power chairs have a joystick controller on the arm.
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Q: Can I ride my mobility scooter outside and on the road?
A: Yes, you can ride your scooter outside. Scooters are a "pedestrian mobility device" and are
     intended for use on footpaths.. We will supply you with a booklet with some of the road rules
     you will need to follow.
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Q: Do I need a licence for my scooter?
A: No you don't need a licence to operate your scooter.
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Q: What is the maximum speed scooters can travel at?
A: Primarily scooters are used by elderly or disabled people and riders should not ride their
     scooters too fast. A safe suggested speed for scooters is 10 km/h depending on conditions,
     however they can travel at higher speeds. There is a control to limit the power for the scooter
     and a fast and slow switch.
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Q: How far will my mobility scooter take me with fully charged batteries?
A: That depends on the type of terrain you're on, your weight, the temperature and other
     conditions, but you can count on a range of approximately 34 to 48 kilometres.
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Q: How long will the batteries last?
A: There are some factors to consider but a set of batteries should last at least one and a half to
     two years, but hey have been known to last as lot longer depending on how much you charge
     them, the type of scooter you get, the weight of the operator and the way it is ridden.
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Q: What happens if I have a problem with my scooter?
A: Simply call Stairlifts & Scooters on 1300 888 390 and one of our technicians will help. If
     the problem can't be resolved over the phone we can arrange for a technician to attend your
     location and fix the problem.
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Q: Are there spare parts available and where can I get them?
A: Stairlifts & Scooters carry most of the common spare parts in our warehouse. The majority
     of parts do not cost much, but some important parts could be a little more expensive.
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Q: How much warranty comes with the scooter?
A: Our Eureka scooters were the first brand in Australia to offer a 3 year frame warranty! We
     are so impressed by the quality of the mobility scooters that we instigated this extensive
     warranty ahead of our competition.
     Warranties are: Batteries 6 moths full plus 6 months pro-rata; Charger 1 year; Electrical
     and Componentry 2 years (excluding tyres, brushes and fuses) and frame 3 years.
     (Please note that all products should be serviced at regular intervals as outlined in the owners manual for any
     warranty to be approved.)
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Q: Is their any maintenance required with the scooter?
A: It is recommended that the batteries be checked daily and tyre pressures checked weekly.
     Keep your scooter clean by using a damp, soft cloth. We also recommend that you get your
     scooter serviced by Stairlifts & Scooters at least once a year.
     See our Service / Maintenance page for more details.
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Q: Can I carry a walking frame or walking stick on a mobility scooter?
A: Walking frame or walking stick holders are an accessory that we have available and can be
     installed on your scooter for your convenience.
     See our Mobility Scooter Accessories page for more details
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Q: How much assembling is required?
A: When you purchase a scooter from Stairlifts & Scooters we will assemble your scooter
     prior to delivery. When we deliver your scooter we will give you a demonstration on how to
     use and maintain your scooter.
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Q: Can I carry passengers on my scooter?
A: No, the scooter is rated for just the rider.
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